Privacy Policy

Please read the following Privacy Policy carefully before using the Aqua Robson Care Ltd UK website.

By using our Website located at the URL www.aquarobsoncare.co.uk and any other Website provided by Aqua Robson Care Ltd (collectively, this “The Website”), or by submitting personal information to us through any means, you are indicating your acceptance of the practices described in this Privacy Policy (referred to collectively, together with our Terms of Use and other policies available on The Website, as the “Privacy Policy”). If you do not agree with any part of this Privacy Policy, you must not use The Website or provide personal information to us.

Please note that this Privacy Policy pertains to your use of The Website and to the personal information we collect from you in connection with our care services. Additional notices may apply to specific products and services offered by us. This Privacy Policy is intended to be read alongside our Terms of Use and forms part of the entire agreement between you and us regarding your use of The Website.

Aqua Robson Care Ltd:

Our Commitment to Your Privacy

Aqua Robson Care Ltd is a private company providing home care for persons with age-related or physically debilitating needs. The Website offers information regarding our company offering and home care services, and editorial content regarding home care. Because of the nature of our work, Aqua Robson Care Ltd routinely processes sensitive information about the people we care for, their families, and our staff. We are committed to handling that information lawfully, fairly, transparently, and securely at every stage.

Aqua Robson Care Ltd is the “data controller” for the personal information described in this Privacy Policy — that means we are the organisation responsible for deciding why and how your personal information is processed. This Privacy Policy has been written to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and our obligations as a provider registered with the Care Quality Commission (CQC).

Modifications to This Privacy Policy

Aqua Robson Care Ltd reserves the right, at any time, without notice, to modify, alter, update, or remove portions of this Privacy Policy without liability to you or any third party. Please check this Privacy Policy from time to time, as your continued use of The Website signifies your acceptance of any changes, additions, or deletions. Where the change is significant, we will draw your attention to it by email or by a notice on The Website.

Information We Collect

The information Aqua Robson Care Ltd collects depends on how you interact with us. We may collect personal information directly from you, from a person acting on your behalf, or from another organisation involved in your care or your employment. The categories of information we collect include, without limitation:

Contact details — your name, address, telephone number, email address, and the name and contact details of any family member or representative you wish us to communicate with.
Care information — your date of birth, medical history, current diagnoses, medication, allergies, mobility, mental-capacity assessments, end-of-life wishes, details of your GP and other clinicians, and daily care notes from the visits we provide. This is “special category” data under UK GDPR and is treated with the highest level of confidentiality.
Employment information — if you apply to work with us we collect CVs, references, right-to-work documents, Disclosure and Barring Service (DBS) check results, qualifications, training records, payroll and pension details.
Financial information — bank account details, direct-debit mandates, and local-authority reference numbers required to invoice you or the body funding your care.
Website information — technical data automatically collected when you visit The Website (IP address, browser type, pages viewed, date and time of visit), together with any information you submit through our enquiry forms.

Where the law requires it, Aqua Robson Care Ltd will obtain your explicit consent before collecting special category information. We do not knowingly collect personal information from any person under the age of 16 without the involvement of a parent, carer, or local authority.

How We Use Your Information

Aqua Robson Care Ltd uses your personal information only for clear purposes and only where we have a lawful basis under UK GDPR. The principal uses are:

To assess your care needs, build a personalised care plan, and deliver safe and effective home-care visits.
To communicate with you about your care, appointments, changes to visit times, or to respond to a question you have asked us.
To meet our legal and regulatory duties — including those owed to the Care Quality Commission, local authority safeguarding teams, HMRC, the Health and Safety Executive, and other statutory bodies.
To recruit, manage, pay, and supervise our staff, and to maintain a competent, fully-trained workforce.
To investigate and resolve complaints, accidents, and incidents, and to continuously improve our services.
To send you information you have specifically asked for, such as our brochure or a written quotation.
To run, secure, and improve The Website.

Aqua Robson Care Ltd does not use your personal information for solely-automated decision-making that produces legal effects, and we do not sell your personal information to anyone for marketing purposes.

Lawful Basis for Processing

Under UK GDPR, Aqua Robson Care Ltd must have a lawful basis for every act of processing. Depending on the purpose, we rely on one or more of the following:

Contract — we need to process your information to provide care under our Service Agreement with you.
Legal obligation — we are required to process information to comply with our duties under the Health and Social Care Act 2008, employment law, tax law, and other applicable legislation.
Legitimate interest — for running our business, securing The Website, recruiting our workforce, and continuously improving our services.
Consent — where you have specifically agreed to our use of your information (for example, marketing or photographs).
Vital interest — where the processing is necessary to protect someone’s life.
Article 9(2)(h) — for health information, the provision of health or social care or treatment.

Information Sharing and Disclosure

Aqua Robson Care Ltd will only share your personal information where there is a clear and lawful reason to do so. Depending on your circumstances we may share information with:

Your GP, district-nursing team, hospital discharge team, pharmacy, social worker, and other clinicians involved in your care.
The local authority or NHS body that commissioned and funds your care.
The Care Quality Commission, the Information Commissioner’s Office, the police, the Health and Safety Executive, and other regulators where we are legally required to notify them.
The Disclosure and Barring Service, HMRC, and our pension provider, in respect of our staff.
Trusted suppliers acting on our behalf as “data processors” (our care-management software provider, payroll bureau, accountants, IT-support provider, and website host). All of these are bound by written data-processing agreements and may only use your information on our written instructions.
Our professional advisers (lawyers, auditors, insurers) where we genuinely need their advice.
An organisation that takes over our business in the event of a future sale, merger, or restructuring.

Aqua Robson Care Ltd never sells your personal information and will never share it for third-party marketing purposes without your explicit consent.

Cookies and Tracking Technologies

The Website uses a small number of cookies. Essential cookies keep The Website running and remember your preferences while you browse. Aqua Robson Care Ltd does not place advertising or third-party marketing cookies on your device without your consent. We may use privacy-friendly visit analytics so we can see which pages are useful to visitors — this does not identify you personally.

You can disable cookies at any time through your browser settings. If you disable essential cookies, some parts of The Website may not work correctly. For general information about cookies please visit aboutcookies.org.

Data Storage and Security

Aqua Robson Care Ltd takes the security of your personal information very seriously. We use a combination of technical and organisational measures to protect your information against accidental loss, unauthorised access, alteration, and disclosure. These measures include, without limitation:

Encrypted laptops, mobile devices, and tablets with strong passwords and screen locks.
UK-based, GDPR-compliant cloud providers for our care-management and HR systems.
Role-based access — our staff can only see the information they need to do their job.
Mandatory data-protection and confidentiality training during induction, with annual refreshers.
Signed confidentiality agreements with every member of staff before they begin work.
Locked filing cabinets and access-controlled offices for any remaining paper records.
Documented procedures for detecting, recording, and responding to data-protection incidents, including notifying the Information Commissioner’s Office within 72 hours where the law requires.

Despite these safeguards, no electronic transmission or storage system is completely secure. Where you submit information to us via The Website, you do so at your own risk — though Aqua Robson Care Ltd will always do its best to protect the information once it reaches us.

Data Retention

Aqua Robson Care Ltd only keeps personal information for as long as we genuinely need it. The principal retention periods are:

Care records (adults) — 8 years from the end of the service, in line with the NHS Records Management Code of Practice.
Care records (children and young people) — until the person’s 25th birthday (or 26th if 17 at the end of care).
Mental capacity / end-of-life records — 8 years after the date of death.
Safeguarding records — up to 10 years.
Employee records — 6 years after employment ends.
Unsuccessful job applications — 12 months.
Payroll and tax records — 7 years (HMRC requirement).
Accident / RIDDOR records — minimum 3 years from the date of the report.
Website enquiries — 24 months from the last contact, unless you become a customer.
CCTV footage at our offices — up to 31 days, unless needed for an active investigation.

At the end of each retention period, records are securely deleted, archived, or anonymised in accordance with our retention schedule.

Third-Party Links

The Website may contain links to other websites on the Internet that are owned and operated by third parties (for example, the Care Quality Commission, the NHS, or our online brochure host). Aqua Robson Care Ltd is providing these links solely as a convenience. The appearance of a link does not imply our endorsement of the linked site, and we are not responsible for the privacy practices of any linked site. You access linked websites at your own risk and should review their own privacy policies before submitting any personal information.

International Data Transfers

Aqua Robson Care Ltd keeps your personal information in the United Kingdom wherever possible. A small number of our suppliers (for example, email-delivery services) are based in the European Economic Area or use servers in the United States. Where this is the case, we ensure that every transfer is covered by an adequacy decision from the UK government, by the UK International Data Transfer Agreement, or by the EU Standard Contractual Clauses with the UK addendum. We never transfer your personal information outside the UK without one of these safeguards being in place.

Your Rights Under UK GDPR

You have a number of rights over the personal information Aqua Robson Care Ltd holds about you. Most rights can be exercised free of charge, and we will respond within one calendar month of receiving your request.

Right of access — ask for a copy of the personal information we hold about you.
Right to rectification — ask us to correct anything that is wrong or incomplete.
Right to erasure — ask us to delete your information (subject to retention obligations that the law places on us).
Right to restrict processing — ask us to pause using your information while we look into a concern.
Right to data portability — receive the information you gave us in a structured, machine-readable format, or have it sent to another organisation.
Right to object — object to processing that relies on our legitimate interest, and to any direct marketing.
Right to withdraw consent — where we relied on your consent, you can withdraw it at any time.

To exercise any of these rights please contact Aqua Robson Care Ltd using the details at the end of this Privacy Policy. We may need to verify your identity before releasing any personal information.

Children’s Privacy

Aqua Robson Care Ltd provides outreach support and respite care to children and young people with learning disabilities. Where we do, we collect information directly from the parent, carer, or local authority placing the child — never from the child themselves without parental involvement. We treat all information about children with extra care and apply the longer retention periods set out above.

Marketing Communications

Aqua Robson Care Ltd will only send you marketing material (such as care newsletters or service updates) if you have specifically asked us to. Every marketing message contains a one-click unsubscribe link. We do not pass your details to any other organisation for marketing purposes.

Compliance With Laws

Aqua Robson Care Ltd processes personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, the Health and Social Care Act 2008, and the Care Quality Commission’s Fundamental Standards. If you believe we have not handled your information correctly, please contact us first using the details below. You also have the right to lodge a complaint directly with the UK Information Commissioner’s Office at ico.org.uk or 0303 123 1113.

Notices

Aqua Robson Care is our trademark and/or service mark. All such trademarks, trade names, and service marks are proprietary to us, and may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us, without our written permission. All other trademarks, product names, and company names and logos appearing in this Privacy Policy are the property of their respective owners.

How to Contact Us

Please feel free to contact Aqua Robson Care Ltd with any questions about this Privacy Policy or to exercise any of your rights under UK GDPR.

Email

office@aquarobsoncare.uk.com

Phone

(+44) 0800 689 0825 / 756 542 6891

U.K. Mail

Aqua Robson Care Ltd
127 Kendal, Purfleet, Essex, RM19 1LL, UK