Privacy Policy

Please read the following Privacy Policy carefully before using the Aqua Robson Care Ltd UK website.

By using our Website located at the URL www.aquarobsoncare.co.uk and any other Website provided by Aqua Robson Care Ltd (collectively, this “The Website”), or by submitting personal information to us through any means, you are indicating your acceptance of the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use The Website or provide personal information to us.

This Privacy Policy explains what information Aqua Robson Care Ltd collects about you, why we collect it, how we use it, who we share it with, how long we keep it, and the rights you have over your personal information. It has been written to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and the duties owed by us as a provider registered with the Care Quality Commission (CQC).

Aqua Robson Care Ltd:

Our Commitment to Your Privacy

Aqua Robson Care Ltd is a private company providing home care for persons with age-related or physically debilitating needs. The Website offers information about our company and our home-care services, together with editorial content regarding home care. Because of the nature of our work we routinely process sensitive information about the people we care for, their families and our staff. We are committed to handling that information lawfully, fairly, transparently and securely at every stage.

Aqua Robson Care Ltd is the “data controller” for the personal information described in this policy — that means we are the organisation responsible for deciding why and how your information is processed.

Information We Collect

The information Aqua Robson Care Ltd collects depends on how you interact with us. We may collect personal information from you, from a person acting on your behalf, or from another organisation involved in your care or your employment. The categories of information we collect include:

Contact details — your name, address, telephone number, email address, and the name of any family member or representative you wish us to communicate with.
Care information — your date of birth, medical history, current diagnoses, medication, allergies, mobility, mental-capacity assessments, end-of-life wishes, GP and other clinicians, and daily care notes from the visits we provide. This is “special category” data under UK GDPR and is treated with the highest level of confidentiality.
Employment information — if you apply to work with us we collect CVs, references, right-to-work documents, Disclosure and Barring Service (DBS) check results, qualifications, training records, payroll and pension details.
Financial information — bank account details, direct-debit mandates and local-authority reference numbers required to invoice you or the body funding your care.
Website information — technical data automatically collected when you visit The Website (IP address, browser type, pages viewed, date and time of visit), together with any information you submit through our enquiry forms.

Where the law requires it, we will obtain your explicit consent before collecting special category information. We do not knowingly collect any personal information from a person under the age of 16 without the involvement of a parent, carer or local authority.

How We Use Your Information

Aqua Robson Care Ltd uses your personal information only for clear purposes and only where we have a lawful basis under UK GDPR. Our main uses are:

To assess your care needs, build a personalised care plan, and deliver safe and effective home-care visits.
To communicate with you about your care, appointments, changes to visit times or to respond to a question you have asked us.
To meet our legal and regulatory duties — including those owed to the Care Quality Commission, local authority safeguarding teams, HMRC, the Health and Safety Executive and other statutory bodies.
To recruit, manage, pay and supervise our staff and to maintain a competent, fully-trained workforce.
To investigate and resolve complaints, accidents and incidents, and to continuously improve our services.
To send you information you have specifically asked for — for example, our brochure or a written quotation.
To run, secure, and improve The Website.

Aqua Robson Care Ltd does not use your personal information for solely-automated decision-making that produces legal effects, and we do not sell your personal information to anyone for marketing purposes.

Information Sharing and Disclosure

Aqua Robson Care Ltd will only share your personal information where there is a clear and lawful reason to do so. Depending on your circumstances we may share information with:

Your GP, district-nursing team, hospital discharge team, pharmacy, social worker and other clinicians involved in your care.
The local authority or NHS body that commissioned and funds your care.
The Care Quality Commission, the Information Commissioner’s Office, the police, the Health and Safety Executive and other regulators where we are legally required to notify them.
The Disclosure and Barring Service, HMRC and our pension provider, in respect of our staff.
Trusted suppliers acting on our behalf as “data processors” (our care-management software provider, payroll bureau, accountants, IT-support provider and website host). All of these are bound by written data-processing agreements and may only use your information on our written instructions.
Our professional advisers (lawyers, auditors, insurers) where we genuinely need their advice.
An organisation that takes over our business in the event of a future sale, merger or restructuring.

We never sell your personal information and we never share it for third-party marketing purposes without your explicit consent.

Cookies and Tracking Technologies

The Website uses a small number of cookies. Essential cookies keep The Website running and remember your preferences while you browse. We do not place advertising or third-party marketing cookies on your device without your consent. We may use privacy-friendly visit analytics so we can see which pages are useful to our visitors — this does not identify you personally.

You can disable cookies at any time through your browser settings. If you disable essential cookies, some parts of The Website may not work as well. For general information about cookies, please visit aboutcookies.org.

Data Storage and Security

Aqua Robson Care Ltd takes the security of your personal information very seriously. We use a combination of technical and organisational measures to protect your information against accidental loss, unauthorised access, alteration and disclosure. These measures include:

Encrypted laptops, mobile devices and tablets with strong passwords and screen locks.
UK-based, GDPR-compliant cloud providers for our care-management and HR systems.
Role-based access — our staff can only see the information they need to do their job.
Mandatory data-protection and confidentiality training during induction, with annual refreshers.
Signed confidentiality agreements with every member of staff before they begin work.
Locked filing cabinets and access-controlled offices for any remaining paper records.
Documented procedures for detecting, recording and responding to data-protection incidents, including notifying the Information Commissioner’s Office within 72 hours where the law requires.

Despite these safeguards, no electronic transmission or storage system is completely secure. Where you submit information to us via The Website, you do so at your own risk — though we will always do our best to protect the information once it reaches us.

Data Retention

Aqua Robson Care Ltd only keeps personal information for as long as we genuinely need it. Our headline retention periods are:

Care records (adults) — 8 years from the end of the service, in line with the NHS Records Management Code of Practice.
Care records (children and young people) — until the person’s 25th birthday (or 26th if 17 at the end of care).
Mental capacity / end-of-life records — 8 years after the date of death.
Safeguarding records — up to 10 years.
Employee records — 6 years after employment ends.
Unsuccessful job applications — 12 months.
Payroll and tax records — 7 years (HMRC requirement).
Accident / RIDDOR records — minimum 3 years from the date of the report.
Website enquiries — 24 months from the last contact, unless you become a customer.
CCTV footage at our offices — up to 31 days, unless needed for an active investigation.

At the end of each retention period, records are securely deleted, archived or anonymised in accordance with our retention schedule.

Your Rights Under UK GDPR

You have a number of rights over the personal information we hold about you. Most of these rights can be exercised free of charge, and we will respond within one calendar month of receiving your request.

Right of access — ask for a copy of the personal information Aqua Robson Care Ltd holds about you.
Right to rectification — ask us to correct anything that is wrong or incomplete.
Right to erasure — ask us to delete your information (subject to retention obligations that the law places on us).
Right to restrict processing — ask us to pause using your information while we look into a concern.
Right to data portability — receive the information you gave us in a structured, machine-readable format, or have it sent to another organisation.
Right to object — object to processing that relies on our legitimate interest, and to any direct marketing.
Right to withdraw consent — where we relied on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details at the end of this Privacy Policy. We may need to verify your identity before releasing any personal information.

Children’s Privacy

Aqua Robson Care Ltd provides outreach support and respite care to children and young people with learning disabilities. Where we do, we collect information directly from the parent, carer or local authority placing the child — never from the child themselves without parental involvement. We treat all information about children with extra care and apply the longer retention periods set out above.

International Transfers

Aqua Robson Care Ltd keeps your personal information in the United Kingdom wherever possible. A small number of our suppliers (for example, email-delivery services) are based in the European Economic Area or use servers in the United States. Where this is the case, we ensure that every transfer is covered by an adequacy decision from the UK government, by the UK International Data Transfer Agreement, or by the EU Standard Contractual Clauses with the UK addendum. We never transfer your personal information outside the UK without one of these safeguards being in place.

Third-Party Links

The Website may contain links to other websites operated by third parties (for example, the Care Quality Commission, NHS or our online brochure host). Aqua Robson Care Ltd provides these links solely as a convenience. The appearance of a link does not imply our endorsement of the linked site, and we are not responsible for the privacy practices of any third-party site. You access linked websites at your own risk and should review their own privacy policies before submitting any personal information.

Modifications to This Privacy Policy

Aqua Robson Care Ltd reserves the right, at any time, to modify, alter, update or remove portions of this Privacy Policy without liability to you or any third party. Please check this Privacy Policy from time to time, as your continued use of The Website and our services signifies your acceptance of any changes, additions or deletions. Where the change is significant, we will draw your attention to it — for example, by email or by a notice on The Website.

Compliance With Laws

Aqua Robson Care Ltd processes personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, the Health and Social Care Act 2008 and the Care Quality Commission’s Fundamental Standards. If you believe we have not handled your information correctly, please contact us first using the details below. You also have the right to lodge a complaint directly with the UK Information Commissioner’s Office at ico.org.uk or 0303 123 1113.

How to Contact Us

Please feel free to contact Aqua Robson Care Ltd with any questions about this Privacy Policy or to exercise any of your rights under UK GDPR.

Email

office@aquarobsoncare.uk.com

Phone

(+44) 0800 689 0825 / 756 542 6891

U.K. Mail

Aqua Robson Care Ltd
127 Kendal, Purfleet, Essex, RM19 1LL, UK